This page is based directly on the two Word files you provided: the main book, Mastering Microsoft Dynamics 365 CRM, and the Companion Workbook. The content now reflects what is really there — broad CE coverage, implementation thinking, governance, training, and practical exercises.
The main title is a complete guide for practitioners, leaders, and teams. The workbook is a structured hands-on training guide with learning objectives, exercises, knowledge checks, reflection prompts, and completion checklists.
The main book covers Sales, Customer Insights, Customer Service, Field Service, configuration, integrations, performance, implementation, training, and AI.
The workbook adds exercises, scenarios, knowledge checks, and completion checklists mapped to the main text.
This page can sell published depth and training value without relying on customer case studies.
Written by Georgi Georgiev, this is a practical guide to Dynamics 365 Customer Engagement for practitioners, leaders, and teams. The manuscript covers the CE suite, data management, configuration, integrations, performance optimisation, implementation, user training, and AI/Copilot — while the companion workbook turns that material into exercises, scenario challenges, reflection prompts, and team learning tasks.
The main book and workbook are substantial enough to support your positioning now. They show breadth of platform knowledge and a practical ability to teach, structure, and operationalise Dynamics 365 work.
Position the main title as a complete guide and the workbook as a practical training companion. That pairing is stronger than treating the book as a simple badge or side note.
For the relevant DEX Pro package: solution ZIPs, packaged components, documentation, and a structured delivery footprint that can be discussed before purchase.
Yes. The offers are built specifically for Microsoft Dynamics 365, Power Platform, and Dataverse environments rather than generic web app projects.
Yes. The current site can support control-led enquiries, solution-led enquiries, or broader architecture and implementation discussions.
No. Some buyers will only need a targeted UX improvement, a proof-of-concept, a training conversation, or a packaging discussion around one D365 problem area.
This version of the site is promotional and early-stage. The emphasis is on showing real assets, real controls, and practical Dynamics 365 depth without inventing customer proof.
Yes. The main book and companion workbook create a credible route into onboarding, self-study, internal enablement, and future workshop-style offers.